legal
Complaints & Resolution Policy
We take concerns seriously. This policy explains how to raise a complaint and how we work to resolve it fairly.
How to file a complaint
Submit your complaint through our Contact page. Please describe the issue, any relevant dates, and the outcome you are seeking so we can respond effectively.
Complaint handling timeline
- We acknowledge complaints promptly after receipt.
- We review the details and gather any needed information.
- We aim to provide a substantive response within a reasonable period.
- Complex matters may take longer; we will keep you informed.
Resolution procedures
We work to resolve concerns directly and fairly. If your complaint relates to a factual error in our content, we address it under our corrections process.
Escalation process
If you are not satisfied with our initial response, you may ask us to escalate the matter for further review. Content accuracy concerns are also handled under our Corrections Policy.
Sources & citations
- 1.FTC — Timeshares and Vacation Plans— Federal Trade Commission
- 2.FTC — Consumer Privacy— Federal Trade Commission
- 3.California Consumer Privacy Act (CCPA)— California Office of the Attorney General